I too have been again recently scolded by the Grouper and told the same thing.... I thought that was what the SRL was for.......... Giving an odd number of persons...1,3,5,7,9 etc... someone to ride with.. Its not Rocket Science people...
As a patron, what would you rather do? Wait in a line for an hour plus to eventually get a seat, or get in a seat in 10 minutes or less most of the time in the regular line.. Yes I know teenagers use this line as an "express lane" to the front of the line. Heck I saw it all day friday..
Now I know the "powers that be" read this board.. And I have a suggestion for a solution to the matter.. Just turn the SRL into a "Front Seat" line... You dont have to worry about odd numbers of people, (most every train has empty seats on them anyways) You know exactly what seat you are waiting for, No line jumping, When the line is empty, fill the Front seat out of the regular que, Everyones happy..

Thats my $.02