- December 5th, 2018, 5:39 pm
#104420
I really do hope that Copperhead Strike doesn’t have a strict “NO preferred seating” policy in place like Fury 325 does. I know and understand that they do it to fill in every seat on the train to maximize capacity and minimize the wait time however, even on Fury just about every single train has multiple empty seats making the assigned seating useless. I think at the very least they should assign rows but if someone politely asks to sit in the front or back, they should be granted their request. Its not good customer service when someone politely asks to sit in a specific seat and are rudely told “no”. If Carowinds is striving to have above average customer service, then assigned seating on rides needs to be not as strict or they will have many unhappy guests. Overall people have every right to choose where to sit on the train and be granted that permission if they politely ask and not be turned down by some rude employee. Believe me, something as little as not being able to sit where you want to sit can completely ruin your entire experience and you’ll never want to return to Carowinds again, therefore Carowinds has lost a customer(s) and money. They need to start putting themselves in the guests shoes and think about how they would feel if someone has paid a lot to come to the park and ride Copperhead and want to ride the front row but are again told "no" and how disappointed they would be and how it could ruin your overall experience. Its clear to me that Carowinds doesn't care about their guests experience and all they want is your money.
