General Carowinds discussion
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By formeryogi
#80378
After a multi-year absence from Carowinds, we bought season passes this year
I'm a dad with two kids (12 and 14). Carowinds was my first job-- I loved it! So it still holds a special place in my heart. My wife "tolerates" it.
July 4th-- We had several things going on but I begged my family to squeeze in Carowinds Saturday night. Yes, I knew it was July 4th and we expected big crowds. Our plan was to drop in for a few hours after dinner and watch the fireworks. We scored a prime parking spot in the row directly across from what I call the relief value exit near the front of the park.
Upon arriving, we rode the Skytower and was honestly surprised to see the parking lot was not "full". The park seemed crowded but I really expected to see more cars. I became disgusted while in line at Skytower. The queue bars were close together and we felt a little too close to other guests (Let's just say it didn't smell like the cosmetics counter at Belk!). I was watching the employees work and was actually quite saddened. If anything, I would call them “anti-social.” NOT ONCE did I see them glance at any guest. In fact, I watched in horror as the male employee zipped up his jacket and covered his face and SIT on the bench inside the Skytower as it unloaded. He did this for multiple cycles. Obviously gone are the days when both doors are opened to the cabin and people in line filed in on the right at the same time riders filed out through the left side. For those relatively newbies, I won't recount how an employee used unload the cabin from the back door as new riders went in the front (that procedure was used on "busy" days back in the day). The female employee went for the ride with us and she said something at the beginning of the ride that I couldn't understand. I enjoyed the new spiel recounting some of the history of the park (while it was interesting to me, I thought some of it was written a little too insider baseball for the general public). Upon exiting, I again saw the male employee sitting on the bench with the jacket pulled up and covering his face. I had my phone in my hand and ready to take a picture but it was too dark.
After leaving the ride we walked toward Fury and as we walked past a live performance on the plaza stage, a guest slushied my wife (like on Glee). Of all people (remember, she "tolerates" Carowinds) to get the slushie treatment!!! We did notice a few people dancing in the street to the music of the show. In general, I personally think Carowinds needs more live entertainment (however, I would prefer anything thing other than rap and hip/hop and something a little more family friendly). For the first time in my life I felt “old.”
As the sun was setting, we rode what I’ll always call “The Meteorite.” We tried to enter the exit ramp. I mentally noted there is no big sign to mark the entrance and realized there was no obvious entrance sign at the Skytower either. The ride seemed dark. Don’t I remember a lighting package on it when it was at County Fair??
With the countdown on to fireworks, we chose to stay in the area and went to Fury and turned around after seeing the line.
We then headed over to the Carolina Cyclone and saw that there was no visible line. One of my kids had never been on it. We encountered a short line on the stairs and while waiting to move up to the platform, I started choking. No, it wasn’t the memory of the old steam engine that used to be housed a few yards away, it was four people covered in tattoos smoking cigarettes. I glared at them but they couldn’t see me through their thick haze… or maybe they thought I was admiring the “art” on their bodies.
At the platform an employee was assigning rows. I believe he was the only employee to actually look at us the entire evening. But the poor guy couldn’t get it right… you could tell me was trying. He assigned my two kids to row two, which had four people already in that line. He assigned me to row three which had one person in line. I wasn’t sure if I was supposed to ride with her or wait a couple of cycles so that I rode with my kids. When the next train arrived I noticed row one had a single rider so I jumped in the empty seat and left my kids behind. I enjoyed the ride and the memories of riding it when it was new. I worked nearby and we would change out of uniforms and ride Cyclone on our breaks.
After my kids got off, they commented about how slow the load time was. I took special note because one of them said the slow time was nothing compared to what he experienced on the Goldrusher earlier in the season. I was interested at how bothered my kids were because of the total lack of urgency on the part of employees to move people through the lines. I had noticed this theme myself on my couple of previous quick visits. I will monitor this and write more complete thoughts later.
We strolled back to the entrance to get in place for the fireworks. Guests seemed to be in total confusion as to where they should view the fireworks. Many were staking out spots under the
Fury track, but again, they weren’t sure which direction to face.
Thankfully, my Carowinds Connection friends had advised a few days earlier to look toward the toll plaza.
I thought the fireworks were impressive. A few comments now from a man who wears multiple hats (former employee, father, guest, and businessman):
- They now have these big electronic signs at the new entrance, why not flash up— “Fireworks tonight at 10pm. Best viewing at the entrance plaza.
- I kind of liked the food truck idea at the entrance, but I didn’t know what it was for. Maybe if more people had congregated there (earlier) then it would have done more business. I’m not sure hot dogs were the best choice, I would have sold ice cream, frozen lemonade, or even funnel cakes. In other words “fun food” for the people who had gathered to stake their spot.
- What a shame there’s no place inside the park to launch fireworks so they could be visible everywhere. That would have spread the crowds out in the park. Too bad there is no longer a smurf island or central hub in the middle to use as a focal point for fireworks or a nighttime show. How fantastic it would be to have the old river and have an electrical boat parade and laser lights and music coming from Smurf Island?
- Being so far from the fireworks themselves, there was no opportunity for music. I’m not expecting a Disney fireworks show—but they could have played patriotic music.
Ok, now time for my mini rant:
I thought I was so lucky to have gotten that parking spot near the front exit valve. We were in our car within minutes of the end of the fireworks show and the exit valve was blocked off by orange cones! Because this is a mini rant, I will only say we were stuck in traffic for TWO hours after the fireworks. We moved a total of 200-feet in an hour and a half. There were cars in front of us, behind us and to the side. I could see in my mirror that cars were finally allowed to exit from that valve and move (slowly) down the Avenue of the Carolinas while I sat and sat and sat trapped. There was not a word spoken in my car for two hours. My kids didn’t say a word and my wife didn’t say a word. Yes, it was July 4th, but really this was a major problem. When we finally were able to exit through the usual spot, the Avenue of the Carolinas (from the Cabelas) was empty. So obviously more cars could have been funneled out that way using that relief valve near the front of the park.
I don’t know when I’ll get my wife to return.
In the meantime, I will hold more comments about my impressions of modern Carowinds for a few months and then post a “season in review.”
User avatar
By chknwing
#80381
instead of trying to take a picture, why not ask the employee if he was feeling ok. sounds like the heat was getting to him.
User avatar
By coasterbruh
#80382
Cool story bro...but there is a general park discussion thread that this would have been fine going into...
By davlow06
#80386
coasterbruh wrote:Cool story bro...but there is a general park discussion thread that this would have been fine going into...


Since many posts can get pushed back in the general park discussion, I'm glad to see a new topic created for this post. :clap:

Unless of course, there are admins here trying to micromanage what and where people can put topics.

To formeryogi, I can feel your frustrations. It's a shame when you can't get employees that will put forth good effort. I noticed a lot of the same non-caring employees, but mostly it was in the food/drink stations or restaurants. I go to Carowinds 2-4 times a year and it's been that way for the past few years, in my opinion. The park seems a lot nicer this year, too bad the same can't be said about the employees.
By Capler
#80390
former yogi,

Sometimes in life you have to accept that things have changed and for the younger generation what you are seeing is their normal. Young folk today are a lot different from what they were a generation ago. It may have something to do with technology that makes them a lot more anti-social, which could explain the lack of eye contact, not being helpful and gregarious. On hip hop, as long as it was not profanity laced, it's family friendly. Those other things you mentoned sounds like management issues, and good managers and supervisors are very hard to find.
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By Jonathan
#80396
Obviously I was not at the park Saturday so I have no idea what actually happened; maybe Carowinds truly did completely bungle the parking lot exit situation. Maybe it could have been handled better. I don't know. But, the transportation planner side of me wonders, what exactly do people want the park to do? What can they do? A lot of people have complained about this situation recently and I think it more or less is what it is.

You have maybe 50,000 or so people in the park and most of them are arriving by personal car. So what, maybe 10,000 to 15,000 cars in the parking lot? The vast majority of people are staying until the fireworks end then all trying to leave at the same time and of those people probably 90%+ are going to be getting on I-77, which has a single southbound on-ramp and a single northbound on-ramp. It doesn't matter what the park does or what the city/county does, there's going to be a massive bottleneck. This is what happens when a place has no public transit and everyone tries to drive to the same place at the same time in a car. Any infrastructure solutions would likely cost in the tens or hundreds of millions of dollars, which is a massive amount of money to solve a problem that happens a handful of times a year.

For a relevant comparison, look at Bank of America Stadium, which gets 70,000 people and probably a similar amount of cars (though public transit has a higher share there thanks to the light rail line) for a sold out game. Parking lots are spread out in all directions and the grid layout of the street network allows traffic to fairly easily disperse in all directions. Plus people are more staggered in leaving as they have different walk times to their vehicles and some people choose to continue tailgating, go to a restaurant, etc.

Carowinds has one road connecting it. It's like 10,000 cars suddenly deciding to try and drive out of your neighborhood at the same exact time.
By uscbandfan
#80397
... and according to the 2025 plan, the light-rail line from Charlotte isn't coming anywhere close enough to the park to be cost effective to build a station there. Another reason to go on the weekdays... or leave early and watch the fireworks from the Cracker Barrel.
By kirkgun
#80398
^^this

I love professional fireworks, but I did not attend Carowinds specifically because I did not want to sit in my car for however long it would take to get out of the area.

I went to to the fireworks in midtown (Charlotte) put on by Presbyterian Hospital the first year I lived in Charlotte. I'll never make that mistake again either. The same thing happened to us after that show. There was the couple hours without our car moving. There was even the car with completely silent family. And of course there are many many more possible exits and people going in all directions, unlike at Carowinds where everybody is going directly for the two ramps onto I-77.

I imagaine there were plenty of cheapskates that were around the area too, who did not pay to get into the park. All those people would have filled the roads before the paying Carowinds customers could even exit the parking lot onto Carowinds Blvd.

I just can't imagine what could be done to facilitate that mad rush of vehicles through those tiny bottlenecks.

The one other complaint that I do share is with some of the employees at the park. And again, I have no idea how Carowinds could address the problem. Not everybody in the world is an out-going "customer service" type of personality. Actually very few are. I see Carowinds is still advertising for people to apply for jobs, and the season is half over.

But Carowinds just cannot do anything about the quality of people who apply. Finding good employees is a matter of pure luck these days, and those good finds are few and far apart. If you've ever managed a business that hires minimum-wage young people lately, you'd know that many are just are not prepared for any work place, at all. A work place that asks them to interact with customers, professionally, is probably asking too much of more than 90% of their new hires. I don't know how they go about fixing that issue. (might as well blame the school systems and parents, if you really want to be fair)

Hire more mature employees, pay "professional" types of money, and have extensive training are the obvious answers. The problem is that raises the prices throughout the park, by very large amounts. Even with the current minimum wage level employees, labor is by far their most expensive operating cost at place like Carowinds.
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By Jonathan
#80399
I have less sympathy for the park on the employee end. There are enough parks out there both big and small that get it right that I believe it is possible. I have no idea what the employee experience at Carowinds is, but the summer I worked at Cedar Point was pretty eye opening in terms of how employees were treated and how little the guest experience seemed to matter to many managers.
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By formeryogi
#80401
I certainly agree that there are no easy solutions on the labor side. But a story does pop into my little mind:

Where I live there are two restaurants right beside each other. In fact, they share the same parking lot. One would assume they pull employees from the same geographic area... (a very economically diverse area I might add). Both are fast food so I have to think that the pay would be about the same. Yet the employees inside both restaurants couldn't be more different. Why is it that one fast food restaurant can get clean-cut employees who smile big and are constantly telling me it's their "pleasure" to assist me? The other place tends to have dirty tables when I go inside. When I go through the drive-thru, the employees mumble over the speaker. At window number one they grab my credit card without saying a word to me while taking the next order-- and then at window number two an arm appears from a black hole (no face visible) holding a bag with "lovin' it" on the side. I love it, and consider myself lucky, when I get a straw with my drink. BTW, I have to admit that I do like the food at each.
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By coasterbruh
#80409
Comparing chik fila to macdonalds is literary like comparing apples to oranges.
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By chknwing
#80412
this is my thought on fixing the traffic pattern and would not cost a whole lot. people just need options. that stupid traffic light kills the flow.

Image
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By FamousAmos
#80414
Just move it down the road a little further to the stoplight for Carowinds Blvd only exit.
I was actually thinking of that earlier...